Database Systems Corp. offers comprehensive IVR consulting services to its clients including IVR consulting and applications development. Interactive voice response is a technology that allows a phone caller to interact with the phone system with little or no operator intervention. Our professional staff of IVR consultants can analyse your phone application and develop it to meet your objectives.

What Is IVR Consulting?

IVR consulting can be defined as the definition phase of an IVR project. During this period, IVR consultants determine if and how an automated phone answering solution can benefit both the organization and the end user. The result of this phase is the creation of an IVR feasibility document.

IVR Project Phases

Database Systems Corp. applies the systems approach to the design and development of IVR applications for its system's and service clients. Developers should be fully aware of IVR best practices when designing an interactive voice response applications. Here are the basic steps and functions that are performed by our experienced IVR consultants:

• IVR Consulting - Initial IVR application feasibility study
• IVR Design - Create a design specification of the application
• IVR Development - Organize a development team and assign tasks
• IVR Programming - Perform actual coding of the IVR application
• IVR Testing - Test the IVR application prior to going live
• IVR Implementation - install the IVR program in a live environment
• IVR Management - maintain and enhance the ongoing IVR program

DSC's highly experienced development staff have designed and programmed hundreds of different IVR applications. This professional group can analyse your phone needs and design it to meet your requirements. Our IVR application will answer your calls according to the rules dictated by your business.

Contact DSC to learn more about our custom IVR call processing services and phone systems.