Database Systems Corp. (DSC) provides award winning call center phone systems which feature Interactive Voice Response (IVR) software for processing inbound calls.

This IVR system (also refered to as IVRS) includes a modern Windows PC with computer telephony cards from Intel / Dialogic.

When combined with our extensive IVR software, these phone systems can perform both inbound call distribution as well as outbound calling campaigns - concurrently. The WIZARD IVR system is our entry level call center phone system that supports analog phone lines. If your calling center requires more lines, our PACER IVR system can be used in environments where digital phone line support is necessary.

IVR Systems Information

The following websites provide additional information about IVR systems and interactive voice response solutions.

• IVR Systems from Call Center Technology
• Interactive Voice Response Systems
• IVR Systems from Custom IVR
• IVR Systems from Database Systems Corp.
• IVR Systems from EasyIVR
• Interactive Voice Response Systems solutions

IVR System Features

The following are just a few of the features found in DSC's PACER and WIZARD IVR phone systems and outsourcing services:

• Industrial Quality PC (Monitor Optional)
• Intel/Dialogic Telephony Card(s)
• PACER supports 24 - 480 Digital Lines Per System
• WIZARD support 1 - 96 analog phone lines
• Integrated IVR ACD software
• Multiple Networked Systems Working In Parallel
• Windows OS
• Multiple IVR Scripts
• IVR Software Development Libraries
• Text To Speech Integration
• Touch Phone Navigation
• Hearing Impaired TDD / TTY Phone device support
• Call Monitoring and Recording
• Message Forwarding

Contact DSC to learn more about our custom IVR call processing services and phone systems.